Everything we sell is a service, delivered digitally
We do not ship physical goods. There is nothing to post, nothing to collect and no shipping charge. Deliverables are handed over electronically: a repository transferred to your organisation, cloud accounts transferred into your name, an application published to the App Store and Google Play under your developer accounts, or a live URL on your own domain.
How long each service takes
Measured from the day after you approve the scope and the deposit clears, assuming your side of the dependencies arrives on time.
- Websites
- 3 to 5 weeks — A fast site your own team edits, with analytics and forms that work.
- Mobile apps
- 8 to 12 weeks — One app for iOS and Android, in both stores, from one codebase.
- AI workflow automation
- 4 to 8 weeks — A workflow that reads, decides and files it — with a human approval step.
- AI image generation
- 2 to 4 weeks — On-brand product, lifestyle and ad images on demand, in every size.
- AI reporting
- 3 to 6 weeks — A morning report in plain language, and a dashboard you can question.
App store review adds time we do not control. Apple and Google typically review a first submission in 1 to 5 business days, occasionally longer. We submit as early as the build allows and tell you the moment the status changes.
Milestones and visibility
- You get a demo of working software on a real URL every week, not a status document.
- Every milestone in the scope has a date and an acceptance test written down.
- If a date is going to move, you hear it in that week’s call — not at the end.
- A written revised date follows within 1 business day of us telling you.
What handover includes
- Source code in a repository owned by your organisation, with its full history.
- Cloud, hosting, database and third-party accounts transferred into your name.
- Credentials delivered through a password manager, never by email or chat.
- A written runbook: how to deploy it, what it depends on, what breaks it.
- A recorded walkthrough, so the next person to join does not need us.
- 30 days of defect fixes at no charge.
Acceptance
On handover you have 10 business days to test against the acceptance tests in the scope. Tell us anything that fails and we fix it. If we hear nothing in 10 business days, the deliverable is accepted and the final invoice becomes due. Acceptance does not shorten the 30-day defect warranty in our terms of service.
Support after handover
- Days 1 to 30, included
- Defect fixes at no charge. Something that does not do what the scope says it does gets fixed.
- Urgent issues during support hours
- Acknowledged within 4 working hours, during Monday to Friday, 9:00 to 18:00 (GMT+8). A production outage is worked on continuously until it is resolved.
- Non-urgent issues
- Acknowledged within one business day, scheduled into the next weekly cycle.
- After day 30
- Covered by a monthly retainer, or quoted per piece of work. Either way, you always have the option of taking the code to someone else.
Where we work
We serve clients in Malaysia, Singapore and the wider region, remotely, in English and Bahasa Malaysia. On-site work in Kuala Lumpur is included where the scope calls for it; travel beyond the Klang Valley is quoted separately and only with your written approval.
Failed or delayed delivery
If we miss an agreed date by more than 30 days for reasons on our side, you may cancel and be refunded in full for the undelivered milestone. The mechanics are in the refunds and cancellation policy.
Contact
- Who to write to
- Maison Fae Ventures, C-2-9, Pandan Mas Townhouse, Jalan Pandan Indah 8, Taman Pandan Mas, 55100 Kuala Lumpur, Malaysia
- hello@mfvtech.my
- Phone
- +60 11-2848 1778
- Hours
- Monday to Friday, 9:00 to 18:00 (GMT+8)